The 2025 Infiniti QX80 has encountered its first recall due to a technical glitch with its rearview camera. As automakers continue to integrate advanced technology into their vehicles, the risk of occasional malfunctions increases, and in this case, it’s the QX80’s backup camera that’s causing trouble. This issue has been significant enough for Infiniti to temporarily halt the delivery of these vehicles at U.S. ports until a solution is found.
The malfunction occurs specifically after a cold start in certain QX80 models. When shifting into reverse, the rearview camera should automatically activate, displaying the area behind the vehicle on the infotainment screen. However, some owners are reporting that their screen freezes at this critical moment. After a few tense seconds, the display goes entirely dark, followed by a warning message reading, “Park Assist is not available.” This warning can understandably cause confusion or concern for drivers who rely on the camera for safe maneuvering.
In the United States, Federal Motor Vehicle Safety Standards (FMVSS) mandate that rearview cameras must function correctly at all times for safety reasons. Because this issue impedes compliance with those standards, Infiniti is legally required to resolve it. The brand has announced that it will correct the problem with a straightforward software update to the Around View Monitor system, a process that should take around 30 minutes to complete. As of September 20, 2024, Infiniti confirmed that it has placed a port hold on all 2025 QX80 vehicles entering the U.S. to prevent further distribution until the issue is fully resolved.
Infiniti first identified this problem in August 2024 during a routine inspection. After the issue initially occurred, it seemed to be an isolated incident, as Nissan was unable to replicate it in subsequent tests. However, two days later, on August 23, the automaker received a customer report describing a similar experience. To investigate further, Infiniti analyzed the software logs from the affected vehicle.
By September, engineers had pinpointed a possible flaw in the software logic, which they believe may be the root cause of the problem. The faulty software, identified as version 06.97.00, affects a total of 3,320 QX80 units. Infiniti has clarified that no other vehicles within the Nissan or Infiniti lineup are impacted by this glitch.
Infiniti plans to notify owners of affected vehicles beginning November 21, 2024. Those who are concerned about whether their vehicle is affected can contact their local Infiniti dealership or check the National Highway Traffic Safety Administration (NHTSA) website for more information. The company aims to address this issue swiftly to ensure that all 2025 QX80 models are up to federal safety standards and fully functional for their owners.